Privacy Policy Overview
Your privacy and data protection matter to us
Introduction to privacy
At polanthrevo, we take personal data privacy seriously and ensure that all client information is managed with great care. We operate in line with Australian privacy principles and applicable legal requirements.
This policy explains how we collect, use, protect, and store your personal information when you engage with our site or contact our team. Please read carefully to understand our practices.
How we collect data
Personal data may be collected directly from your enquiries or automatically through website usage, cookies, and analytics tools in accordance with Australian law.
Direct information collection
- • Details provided through contact forms or requests you submit
- • Communications via email, phone or online messaging
- • Information gathered during client consultations
- • Feedback you voluntarily provide about our services
- • Any identification required for service provision
Automatic information collection
- • Browsing behaviour tracked by analytics systems
- • Technical data such as device type, IP address, and browser version
- • Cookies that store visitor preferences respecting your choices
- • Website access times and page interaction records
- • Aggregated, anonymous usage statistics
Our use of your information
We use collected data only for service delivery, business operations, and legal compliance, aiming to protect your information at all times.
- • To respond to your property enquiries and requests
- • To send updates about our services if you have opted in
- • To improve client service processes and accessibility
- • For analytical and website performance evaluation
- • To comply with regulatory obligations
- • To verify your identity if required
- • For record-keeping related to transactions
Your trust matters: We are committed to respecting your privacy and following strict data safeguards, both digitally and through team practices.
When information may be shared
We share your personal data only with trusted partners, strictly for service provision or compliance, and never for unrelated marketing.
Third-party service providers
Occasionally, we partner with external vendors for analytics or client management—each is vetted for compliance with privacy obligations.
Legal or regulatory requirements
We may disclose information when required by law or to comply with official requests.
Anonymous site statistics
Aggregate figures are shared for business improvements, never revealing personal details.
Your rights regarding data
Under Australian privacy law, you have clear rights regarding your personal data. We support your ability to review or alter this information upon request.
- • Request a summary of your data held with us
- • Ask for corrections to inaccurate details
- • Request deletion as permitted by law
- • Request a transfer of your personal information
- • Object to processing for specific reasons
- • Request restriction on the use of your data
To exercise your data rights, contact our privacy officer using the details below. We will address your request promptly and transparently.
Keeping your information safe
We use technical and organisational measures to safeguard data from unauthorised access, loss, or misuse at all times.
Technical security steps
- • Data encryption across all communications and storage
- • Secure website hosting meeting Australian standards
- • Regular vulnerability assessments and monitoring
- • Restriction of access to sensitive systems
Organisational controls
- • Staff training in privacy responsibilities and best practices
- • Controlled data access by designated team members
- • Audit routines for ongoing security compliance
- • Formal incident response procedures
How long we keep your data
Data is held only as long as necessary for business, client, or legal requirements, then securely disposed of using industry-standard practices.
- • Client account information is retained for record-keeping.
- • Service improvement analytics are kept in anonymised form.
- • Communication records are retained for support and follow-up.
- • Transaction details are kept for compliance and auditing.
- • Updates sent only when you consent to receive them.
You can request deletion of personal data within legal limits.
International transfers of data
If data is transferred outside Australia, safeguards—including contractual and technical measures—are put in place to protect your privacy.
- • Standard contractual clauses agreed with any partners
- • Secure electronic transfer protocols observed
- • Confirmation of partner legal compliance
- • Notification regarding transfers if required
Cookies and related tools
Cookies are used to support website functionality, measure visitor activity, and remember your preferences as outlined in our Cookie Policy.
Cookie types and control
- • Support site function and security by managing your session.
- • Help us understand usage and improve performance.
- • Remember your settings for a better experience.
- • Enable certain features to operate correctly for your visit.
You can manage cookie preferences through your browser settings at any time.
Policy updates and changes
We may amend our privacy policy to reflect new regulations or service adjustments. Changes will be published here with clear update dates.
- • Significant updates may be emailed to registered users
- • A clear notice appears on our homepage after policy changes
- • Date of last update provided at the page top
- • Updates apply immediately after publication unless stated
Review this page regularly for latest privacy terms.
Contact about this policy
Questions or requests? Reach our privacy officer for assistance.
polanthrevo
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61-3-2297-7425
Email: content@polanthrevo.com
Last updated: November 12, 2025
Effective from: November 12, 2025